Privacy Policy

This Privacy Policy describes how One Life (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, website visitor, or other individual we have collected information pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last Updated” date, and take all other measures required by applicable law.
To provide the Services, we collect and have over the past 12 months collected personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
The information you send to us directly through our Services may include:
Basic contact details including name, address, telephone number, email.
Order information, including name, billing address, shipping address, payment confirmation, email address, phone number.
Account information, including username, password, security questions.
Purchase information, including items viewed, placed in cart, or added to wishlist.
Customer service information, including information you choose to include in communications with us, such as when you send a message through the Services.
Certain features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To this end, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address and other user-related information. interaction with the Services.
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may have a negative impact on your experience and may cause some Services, including some general features and functionality, to malfunction or become unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.
In certain circumstances, we may disclose your personal information to third parties for lawful purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you.
 Our business and marketing partners will use your information in accordance with their own privacy policies.
When you direct, request, or otherwise consent to us disclosing certain information to third parties, such as for product shipping or through the use of social media widgets or login integrations, with your consent .
With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
The Services may allow you to post product reviews and other user-generated content. If you choose to post user-generated content to any public area of the Services, that content will be public and accessible by anyone.

We do not control who will have access to the information you choose to make available to others, and we cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use or misuse of any information you disclose to or receive from third parties.
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information on these sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without limitation regarding their use by us or third parties. The inclusion of such links by us does not, in itself, imply any endorsement of the content of such platforms or their owners or operators, except as indicated on the Services.
The Services are not intended for use by children and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal data, you can contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as those terms are defined in applicable law) personal information from anyone under the age of 16.

Security and retention of your information
Please be aware that no security measures are perfect or impenetrable and we cannot guarantee "perfect security". Additionally, information you send to us may not be secure during transit. We recommend that you do not use unsafe channels to communicate sensitive or confidential information to us.

How long we keep your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other agreements and policies applicable.
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, they may only apply in certain circumstances, and in some cases we may refuse your request as permitted by law.

Right of access/knowledge
You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right of cancellation
You may have the right to request that we erase personal information that we hold about you.
Right of correction 
You may have the right to request that we correct inaccurate personal information that we hold about you.
Right to portability
You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to object to selling, sharing or targeted advertising 
You may have the right to ask us not to “sell” or “share” your personal information or to opt-out of processing your personal information for purposes considered “targeted advertising,” as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a "sale" or opt-out request. "sharing" information for the device and browser that the user uses to visit the Site.
Right to Restrict and/or Opt Out of the Use and Disclosure of Sensitive Personal Information 
You may have the right to ask us to limit the use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide goods reasonably expected by an average individual.
Restriction of Processing: You have the right to ask us to stop or restrict the processing of your personal data.
Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
Managing your communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you choose not to, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we provide a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an Agent, we will require that the Agent provide evidence that you have authorized them to act on your behalf and we may need you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

We use Shopify advertising services, such as Shopify Audiences, to personalize the advertising you see on third-party websites. To prevent Shopify merchants who use these advertising services from using your personal information for these services, visit
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are unhappy with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or submit your complaint to your local child protection authority data.
Please note that we may transfer, store and process your personal information outside the country in which you live, including to the United States. Your personal information is also processed by staff and by third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority in the United Kingdom, as applicable, unless that the data transfer does not take place to a country that has been determined to provide an adequate level of protection.
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at